Return and Cancellation Policy

We use Shopify Payments and accept Visa, Mastercard, Google Pay, Apple Pay and UnionPay. Please read our refund policy in detail.

1. Cancel the order: We need to deduct the official handling fee of Shopify Payments and return the remaining amount. The handling fee rate is about 1.7%-3%. Please cancel the order with caution.

2. We adjust your order based on the actual stock in our warehouse. Out-of-stock products will be removed from your order and refunded.

Products such as vegetables and frozen meat products need to be paid according to actual weight.

Please understand that products such as fresh lotus root, Chinese cabbage, frozen meat, etc. are usually larger in size, usually more than 500g. However, we use 500g as the minimum sales unit. We sell vacuum-packed products in their original packaging and do not repack them.

If the actual weight of your product exceeds the minimum sales unit, we will ask you to pay the remaining amount. Hope you understand.

We update the final amount of your order and send you an email. Double-check your email to see if you get a refund or have to pay the remaining amount. A paper invoice will also be included with the shipment.

3. If there is any delivery error or quality problem, please contact customer service within 24 hours and we will return or exchange the goods according to the situation.

4. If none of the above conditions apply, food will not be refunded or exchanged after it is sold or after the complaint deadline has expired.

5. The refund period for Shopify payments is 7-10 days, and the refund notice will be sent to the customer's email. Please wait patiently for the refund after receiving the refund email.